We believe in providing a seamless shopping experience to our customers. We offer free shipping on all orders above £50. We use eco-friendly packaging to reduce our carbon footprint. We strive to deliver your order within 5-7 business days. At The Tropicarium, we want our customers to be completely satisfied with their purchase. If for any reason you're not happy with your purchase, we accept returns within 30 days of the purchase date. Please note that the product should be unused, in its original packaging, and with the tags attached for us to process the return. If you wish to exchange your product, please reach out to our customer care team, and we'll be happy to assist you.